Terms and impressions, or let us speak the same language
Project, Programme, Portfolio, BAU, Run vs. Change, The six imperatives, Principles of project management
What comes first and what comes later, or a quick run through the project life cycle
Mandate, Pre-project preparation, Setting the project up, Managing stages, Closure, The project board's decision gates
Initial Drafting
Getting the mandate, Appointing the key roles, Lessons Learned, Project description, Stakeholders, Outline Business Case
Who is who on a project, or how to stop everyone doing everything and no one doing anything
Building the team, Key roles, Responsibilities and authority, RACI matrix, Ownership, A good vs. an outstanding PM
Draft Project Definition, Business Case
A worked example of defining a project, The business case in practice
Project Governance
Project governance, Setting the project up, Kick-off, Control mechanisms, Business Case, Documentation
Planning
PBS, The 7 planning steps, A practical plan done 100 different ways, Project stages, Levels of plans, Product Checklist
Risk: a managed defence
Why manage risk, Obstacles and sources of risk, Wording a risk, The risk management process, Risk register
Stakeholder Engagement
Communication on a project, Managing stakeholders, Communication plan, Listening, Resolving conflict
Managing expectations and satisfaction
Measuring satisfaction, Managing expectations
Quality
What quality is, Quality requirements and criteria, Acceptance criteria
Assigning, delegating, checking and accepting work
Tracking assigned work, Motivating, What to agree when handing work to a team manager
Monitoring the plan and reporting progress
Who reports to whom, Reporting progress, EVM, Output-driven agenda, Effective meetings, Team status, Project board
Managing exceptions and changes
Reporting is not escalation, Tolerances, Escalation, How to run a change, Comparing the plan against reality
Closing the project, and what next?
Acceptance, Handing over the documentation, Post-project activities, Project evaluation – Lessons Learned