Extreme Ownership
What it really means to own a project, Principles of effectiveness and ownership, A good vs. an outstanding PM, Levels of management
Stakeholder engagement, managing expectations and satisfaction
The 5 steps of stakeholder engagement, The power/interest matrix in practice, Managing stakeholder expectations and satisfaction
Communication and meeting management
Why we misunderstand each other, Principles of effective communication, Output-driven agenda, Running meetings from both sides of the table
Negotiation and conflict resolution
What takes the heat out of conflict, Positions vs. interests, Positional communication, Resolving conflict, Win-Win, The phases of a negotiation
PM as a Leader
Practical and proactive leadership, The PM as a person, A good vs. an outstanding PM, Types of leader, The 21 leadership competencies
Delegation and situational leadership
Delegating according to people's maturity, Empowerment, Autonomy vs. competence and a clear brief, 7 leadership styles
Typology and team dynamics
Understanding yourself and the people in your team, Strengths and working preferences, Combining types, The team life cycle
Time Management
Setting priorities, Working with time and capacity, Focusing on value, The 8 principles of time management, Resource Plan