LOVE – How to become a good listener
The illusion of listening, the neuroscience, attitude and the three levels of communication.
RESPECT – Why everyone hears a different story
Typology, differing perceptions, bias and empathy.
UNDERSTAND – How to hear the meaning, not just the words
Techniques for picking up the facts, the intent and the emotion in a message.
CHECK – How to confirm understanding and encourage dialogue
Paraphrasing, questions and active listening, including in difficult conversations.
PREPARE – How to define a strong message
Audience, goal, main idea and preparation.
ADAPT – How to speak your audience's language
Content, arguments and delivery tailored to what listeners need.
STRUCTURE – How to build a message people remember
Logical structure, working with stories and simplifying complex topics.
DELIVER – How to speak with confidence and conviction
Voice, body language and improvisation. Practical scenarios with individual feedback.